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Terms of Service

Terms & Conditions - Eboni Markets Ltd

Thank you for taking the time to read our Terms & Conditions.  When running a commerical  business such as an online shop it is a requirement for conditions of trade to be written out and published. Eboni Markets Ltd is an on-line shopping service and a commercial business.  Therefore, we are doing the same.

Eboni Markets Ltd is small company. We do not have an in-house legal team.  What you do have in this terms and conditions section, is an undertaking from Eboni Markets Ltd, to inform you of what you can expect when you spend your money with Eboni Markets Ltd.  These terms, are written down and binding.

Attempts have been made to make this information clear and simple to understand.  However, if there are any aspects not fully understood contact Eboni Markets Ltd in writing via email to shop@ebonimarkets.co.uk.    A member of the team respond in writing within 5 working days

This information is broken down into small easy to digest chunks.  Including the relevant information and avoiding any confusing language or technical jargon.  By explaining the process, and what reasonable step can be taken, Eboni Markets Ltd, and you (the customer) can be clear of what steps to take should things go wrong.

The sections of these terms and conditions are:

1. Using Eboni Markets Ltd online shop

2. Opening an Ebony Markets Ltd account, storing personal information and security of personal information

3. Pricing

4. Deliveries

5. Subscriptons

6. Complaints

7. Refunds

Please make sure these Terms & Condition are read and understood before using the Eboni Markets Ltd online shop and placing an order.  If you use this online shop you are entering into an agreement to stick to our Terms & Conditions.

1.  Using the Eboni Markets Ltd Online Shop

a. This online shop is for personal use by adults over the age of 18.

b. All text, photography, videos, logos and any other content on this online shop is either owned by Eboni Markets Ltd or included on this online shop with the permission of a third party.  The majority of the written and photographic content included on the Eboni Markets Ltd online shop is produced and owned by Eboni Markets Ltd.  This content is copyright protected.  Please ask for permission before using this content anywhere else.  It is forbidden to use our content (words or images) for commercial purposes without Eboni Markets Ltd prior written permission.

c. If any user provides information  including content to this online shop including any personal information please ensure that it is true, accurate and up to date.  Please ensure that any information written as part of a review, blog or anywhere else is not the work on any other third party, neither should it contain anything that in abusive, obscene, libelous, unlawful or be an invasion on anyone else's privacy.  Eboni Markets Ltd will remove anything that falls into the categories mentioned.

d. From time to time we endorse or promote products and other goods and services. Where no associaion or endorsement exists, please do not claim any false association with Eboni Markets Ltd.

e. If our server or website goes down without warning this will be sorted out as quickly as possible.  If we make any mistakes in our written material we will correct it as soon as possible.

f. If you follow any links from the Eboni Markets Ltd online sho to other websites please do your best to check the terms and conditions of that particular site as we have no control over anyone else's website.

2. Opening an Eboni Markets Ltd account, storing personal information and security of personal information

a. If you place an order with Eboni Markets Ltd you understand and agree for us to collect, process, store and use the personal information that you provide us with.  We respect the privacy of our customers and will only collect, process, store and use personal information for the purpose that it was supplied to Eboni Markets Ltd.

b. When you register an account with Eboni Markets Ltd it is your responsibility to ensure that all the information is accurate and up to date.

c. If you move, change your telphone number, email address or name (get married etc) please let us know in writing by updating your account information online.

d. Do not use a false name or identity or impersonate another person or company.

e. Please keep your Eboni Markets, account login details and passwords private.  If you believe there has been a breach in your security.  Please inform Eboni Markets Ltd

f. We try our best to make sure that the images of the products are realistic.  However, these same images might look different on your computer, tablet or phone.  Or, due to the fact that we are dealing with natural fresh products they will simply vary due to nature.  It is not our intention to mislead you.

g.  A lot of the products on our website are tropical and come a long way. They sometimes arrive late, in poor condition or occasionally they do not arrive at all.  During these tricky and unavoidable times we will do our best to offer a substition or a refund.  We will inform you if and when this happens.

3. Pricing 

a. All our pricing is shown in British Pounds (£).  The reason for this is that we ONLY deliver to UK Mainland addressess and postcodes.  Some of the goods we sell are inclusive of VAT. Some of the goods we sell are VAT exempt  Some of our goods include a sugar tax.  We do not carry many goods that have a sugar tax.  The reason for this is because we try to avoid products with excessive sugar.  Excessive sugar is not only harmful for health it is also harmful for the bank balance.  We do our best to avoid these products.

b. We offer the occasional discount or promotion.  Each discount or promotion will feature a discount code for use ONLY on the Eboni Markets Ltd on-line shop. Every promotion or discount will be for a limited time only. We do not offer any cash alternatives to these discounts or promotions.

c.  We charge a delivery fee.  This delivery fee is charged seperately and is applied at the checkout.

d. Any packaging cost is included in the cost of the product.  We do our best to keep packaging to a minimum.  We do our best to avoid using excessive plastic as our belief is that it is harmful to the produce and more harmful to the environment.  Any packaging we use can be recycled or as in the case of our boxes, resuable.  Please do your best to return any of our boxes to your driver.  Please ensure any boxes that you return are clean and in good conditon.

d. Most of our prices shown on our on-line shop are correct.  From time to time we might make a mistake.  If we make a mistake we do not have to honor this incorrect price.  We will simply cancel the order for that product and refund the money.

e. We take payments from all major credit card companies including American Express, for security reasons we use STRIPE to process these transactions and this is our preferred method for taking payments  We also accept Paypal (they charge us for their services there is no charge for the customer).  Both methods are equally secure.  We can accept payments via BACs please contact us well in advance if you wish to pay in this way.

f.  We do not usually take telephone orders.  However, in the the case of the elderly, or anyone experiencing difficulties in using technology we can and do make an exception.  Contact us on 07887 895 247.  We will do our best to help.  This number must only be used for the reasons that are stated here.

4. Deliveries 

a. All our deliveries are made on a Friday (unless we have made changes due to Religious reasons).  We will inform these changes on our Website. We will publish our delivery dates on the website and keep them regularly updated.

b. The cut off time for making 'one off' orders is on a Monday at midnight. This deadline is subject to change due to seasonal dates and celebrations.   If you think you are in danger of missing the cut off day and time, consider our a subscription service.  We have provided a range of subscription boxes, sizes and frequencies (how often they will be delivered). We want to be helpful. We want to ensure that you do not miss out.  If you miss the cut off date and time, your order will be processed and delivered the following week.  There is little flexibility on this procedure because we need time to process our orders and subscriptions in an efficient way that avoids unnecessary mistakes.  We do apologise but we cannot process late orders. That is the reason why we have a subscription service it avoids missing out.

b. When placing your order, please give us the right delivery addresscurrent or usual email addressphone number and the name of the person that is expecting the delivery.  If this delivery information is inacurrate we will not be liable for the delivery of your order.  We might ask for a signature on delivery.

c. If you are not at home we will usually deliver your items on the doorstep, in the porch, or in a pre-arranged safe place, this could even be a next door neighbour from time to time.  The reason we do this is due to the perishable nature of many of our goods, the regulations of the delivery partner(s) whom we employ as well as the fact that doorstep delivery is now a standard procedure.

d. If you live in a block of flats, have a complicated entry system or have an alternative postcode (all our drivers use a satnav) or illogical numbering system or indeed any thing that will make delivery of your goods diffifult.  Please let us know. This will save the driver valuable time, avoid confusion and frustration during the stressfull delivery process.

e. We use several delivery partners.  Some of them use a personalised delivery service that is part of their service.  We cannot get involved nor do we have access to this part of their service.

f. Your order is important to us and we want you to have in good time.  Sometimes there might be a delay to your delivery.  This is the fault of unforseen and unavoidable circumstances.  This could be traffic caused by roadworks, or a high demand for deliveries or difficulties when making any delivery such as gaining access, to a building, climbing stairs or the driver being kept waiting.   Delays tend to be worse during busy periods and seasonal times.  Many delays are also caused by extreme weather conditions such as snow and icy roads.  Please bear with us.

g. We ONLY deliver to UK Mainland addresses and postcodes.

h. We DO NOT offer a click and collect service - Yet...

5.  Regular Subscriptions/Recurring Payments 

a. A subscription service is offered on our fruit and vegetable boxes

- weekly

- fortnightly (every 2 weeks)

- every 3 weeks

- monthly

- every 3 months

b.  By placing a order for an subscription/recurring payment - you are entering into a legal contract.

b. You must be 18 years old

c. After you sign up for our service you will receive a welcome email from our online shop (orders@ebonimarkets.co.uk).  This confirms that we have accepted your subscription order.  If you use a third party such as Paypal to carry out the payment to this service, it is likely that they might also write to you.

d. By taking our a subscription, you are agreeing to pay for regular orders.  This could be weekly, fortnightly, every 3 weeks, every month, or every 3 months.  That choice is yours.  The payments for the the subscription that you have taken out will continue until you decide to cancel, or make changes to it.

e. You can cancel your subscription or recurring payment at any time without a charge or penalty. Please do this 7 days before the payment is due to be taken.

f. You can re-instate your subscription or recurring payment at any time.

6. Complaints 

a. You have rights as a customer. Included in your rights is your expectation to receive good quality produce, delivered in a timely fashion.

b. Sometimes things may go wrong with the quality of the goods or with the delivery.

c. We will do our best to resolve whatever has gone wrong.

d. In the first instance please contact us via email at orders@ebonimarkets.co.uk we will do our best to resolve your issue or deal with your complaint.

e. We will always be swift, polite and kind when dealing with any issues.  It would make us happy if you were to do the same when informing us of your opinions about, the produce or the delivery experience.

f.  The best way to inform us is in writing to orders@ebonimarkets.co.uk.  A photo of the product is helpful.

g.  Your complaint about perishable foods, must be received within 24 hours of delivery.  Complaints regarding perishible foods cannot be resolved any later than this. All food perishes if it is left in the box and not stored at the correct temperature (too hot or too cold).

h. Please be extra vigilint with any yams. We do our best during the selection process,  however, the outward appearance of yam is all there is to go by.  Some discolouration of yams is natural and will not affect the taste or nutritional value.  The discolouration is caused by the traces minerals found in the soil.  These minerals are entirely natural and add to the nutritional value and content of the produce.

i. All substitutions we make will be at our discretion.  If we are making a substition it will be of produce that is equal to or more expensive than the produce that is being replaced.

j.  If your produce box is delivered to a neighbour, your doorstep, porch or outside your home this is standard procedure.  This is not a reasonable grounds for complaint.  As we are dealing with fresh, perishible items we are unable to re-attempt delivery.

7. Refunds

a. Refunds or partial refunds will only be offered in exceptional circumstances.

b. Our refunds policy (see complaints and the complaints procedure above) does not affect your statutory rights.

c. For more information about your legal rights as a consumer please contact your local authorithy trading standards department, or the Citizen's Advice Bureau, if your local branch is still open and functioning.

Our Details

Eboni Markets Ltd is a registerd in England with company number . Its registered office is 1 Merton Park Parade, Kingston Road, London SW19 3NT

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